Getting started

To start ordering from www.dialog-hub.com, you must first create create an account with us or log into an existing account if you are already a member with us.

If you are creating a new account, you will need to activate your account by clicking on the link sent to the email used in your registration.

How do I place an order?

To search for the specific part you are looking to replace, you can either start by browsing through the search bar (located at the top of the page), or by category (at the column on the left).

Order 1

 

When you have found your desired part, you can now customise your selection. Choose the colour (if applicable) of the part you need, then proceed to input the desired number of parts you want. When you are ready, click “add to cart”. This enables you to continue shopping.

Order 3

If you want to look through your purchases or are ready to checkout, mouse over the top right-hand corner item bar with the shopping cart icon. This enables you to have a quick overview of what you have picked so far, as well as a grand total of your purchases (excluding shipping). When you are ready to checkout and proceed to payment, click the blue “checkout” button.Order 2

In the shopping cart page, you may have a detailed view of all your purchases. Here you can delete chosen items and change the quantity you want of each part. If you have any coupon codes, you may input them here for verification. REMEMBER: if you have made any changes to your purchases, always click the blue “update cart” to keep your order up to date.

how do i place an order3

Fill in your billing and shipping (if different) address. Ensure all the details are correctly filled in order for us to give you an accurate shipping cost.

how do i place an order6

Scrolling down, you will be able to select your method of shipping. After, you may choose a method of payment. Before you can finish the process, you must read and accept the terms and conditions our company uses.

how do i place an order7

 

How can I add / remove items or change my order?

Changes to your order can be made as long as you contact us before it has been and shipped out. After the order has been shipped, there is nothing that we can do to make changes to your order without financial forfeit or additional charges.

How can I cancel my order?

If you have yet to complete the payment process for your order, you will not need to contact us in order to cancel it. However, we will cancel all orders that have been made but not paid for after 24 hours.

If the payment process has already been completed for your order, but has yet to be shipped out, you can contact us for us to cancel it on your behalf.

If your order has already been paid for, processed and shipped out, you will regretfully unable to cancel your order without financial forfeit or additional charges.

Whom do I contact if I have problems with my order?

If you experience any problems with regards to your order (e.g. payment, shipping or customer service), please contact us here.

How do I check my order status?

To check the status of all your pending orders, you may go to your account page.

How do I request for an invoice?

An original invoice will automatically be attached in your order shipment. If you need us to re-issue an invoice, please contact us. Please include your full name (as used in your order), your contact number and your address.

What do the Grades S, A and O stand for Parts?

The quality of our replacement parts have been separated into different categories for further transparency and clarity.

Grade S

OEM Parts (Original Equipment Manufacturer) produced & assembled parts with high quality production control. Parts that are categorized here are our premium product line.

Grade A

Refurbished parts that uses originally compliant materials such as  LCD combined with non-core components such as  glass lens & frame that are also of high quality originally compliant materials. All assembled & refurbished  by highly experienced & technically equipped third-party manufacturer.

Grade O

Produced by Third-party manufacturer with high quality production control compliant components & parts. These value for money and cost efficient parts are most ideal for repair service.

When will my order be shipped and received?

On average, your order will be shipped within 24 hours of payment confirmation (which can take up to 1-2 business days). You can track your order via your account page by viewing the order you wish to track, then clicking the “track” button.

What kind of payment methods do you accept?

We accept both PayPal and Direct Bank Transfer at the moment.

For more details on our payment methods, please visit our Payment page.

How long does it take to refund my money?

In the case of a cancelled order, an immediate refund will be set in motion. It should reflect on your next credit-card cycle. If you are using PayPal, the refund should be instantaneous. For Direct Bank Transfers, we will contact you with instructions.

In the case of a return, we will refund you only after we have ensured that the returned product is in good condition, or if is in the condition (e.g. defective) as stated in the reason for the return.

Please note that we do NOT refund in cash. Any charges that might occur during the refund will be deducted from the overall amount refunded.

Do I need to pay any customs tax?

All prices displayed on the front end of our website do not include any tax that might be required to clear customs. We do, however, have shipping options that include DDP  (Delivered Duty Paid), please select this option if you do not want the hassle of clearing customs yourself.

Can I be offered wholesale prices?

All our prices are wholesale prices. However, we have a price tier pricing where you get discounts for purchasing more.

How to complete an order that is Pending Payment?

First, go to your account page to view your orders. Orders that are pending payment will have an option for you to complete the payment. Click “pay”, choose the payment method and proceed to make the required payment.

What currencies does DialogHub Limited accept?

We currently only accept US dollar.

Do I need to provide payment verification documents?

Not normally. We will only request for payment verification documents if there is any uncertainty regarding the validity of your payments. We accept documents such as payment advice as a form of verification.

Getting started

To start ordering from www.dialog-hub.com, you must first create create an account with us or log into an existing account if you are already a member with us.

If you are creating a new account, you will need to activate your account by clicking on the link sent to the email used in your registration.

How do I place an order?

To search for the specific part you are looking to replace, you can either start by browsing through the search bar (located at the top of the page), or by category (at the column on the left).

Order 1

 

When you have found your desired part, you can now customise your selection. Choose the colour (if applicable) of the part you need, then proceed to input the desired number of parts you want. When you are ready, click “add to cart”. This enables you to continue shopping.

Order 3

If you want to look through your purchases or are ready to checkout, mouse over the top right-hand corner item bar with the shopping cart icon. This enables you to have a quick overview of what you have picked so far, as well as a grand total of your purchases (excluding shipping). When you are ready to checkout and proceed to payment, click the blue “checkout” button.Order 2

In the shopping cart page, you may have a detailed view of all your purchases. Here you can delete chosen items and change the quantity you want of each part. If you have any coupon codes, you may input them here for verification. REMEMBER: if you have made any changes to your purchases, always click the blue “update cart” to keep your order up to date.

how do i place an order3

Fill in your billing and shipping (if different) address. Ensure all the details are correctly filled in order for us to give you an accurate shipping cost.

how do i place an order6

Scrolling down, you will be able to select your method of shipping. After, you may choose a method of payment. Before you can finish the process, you must read and accept the terms and conditions our company uses.

how do i place an order7

 

How can I add / remove items or change my order?

Changes to your order can be made as long as you contact us before it has been and shipped out. After the order has been shipped, there is nothing that we can do to make changes to your order without financial forfeit or additional charges.

How can I cancel my order?

If you have yet to complete the payment process for your order, you will not need to contact us in order to cancel it. However, we will cancel all orders that have been made but not paid for after 24 hours.

If the payment process has already been completed for your order, but has yet to be shipped out, you can contact us for us to cancel it on your behalf.

If your order has already been paid for, processed and shipped out, you will regretfully unable to cancel your order without financial forfeit or additional charges.

Whom do I contact if I have problems with my order?

If you experience any problems with regards to your order (e.g. payment, shipping or customer service), please contact us here.

How do I check my order status?

To check the status of all your pending orders, you may go to your account page.

How do I request for an invoice?

An original invoice will automatically be attached in your order shipment. If you need us to re-issue an invoice, please contact us. Please include your full name (as used in your order), your contact number and your address.

When will my order be shipped and received?

On average, your order will be shipped within 24 hours of payment confirmation (which can take up to 1-2 business days). You can track your order via your account page by viewing the order you wish to track, then clicking the “track” button.

What do the Grades S, A and O stand for Parts?

The quality of our replacement parts have been separated into different categories for further transparency and clarity.

Grade S

OEM Parts (Original Equipment Manufacturer) produced & assembled parts with high quality production control. Parts that are categorized here are our premium product line.

Grade A

Refurbished parts that uses originally compliant materials such as  LCD combined with non-core components such as  glass lens & frame that are also of high quality originally compliant materials. All assembled & refurbished  by highly experienced & technically equipped third-party manufacturer.

Grade O

Produced by Third-party manufacturer with high quality production control compliant components & parts. These value for money and cost efficient parts are most ideal for repair service.

What kind of payment methods do you accept?

We accept both PayPal and Direct Bank Transfer at the moment.

For more details on our payment methods, please visit our Payment page.

How long does it take to refund my money?

In the case of a cancelled order, an immediate refund will be set in motion. It should reflect on your next credit-card cycle. If you are using PayPal, the refund should be instantaneous. For Direct Bank Transfers, we will contact you with instructions.

In the case of a return, we will refund you only after we have ensured that the returned product is in good condition, or if is in the condition (e.g. defective) as stated in the reason for the return.

Please note that we do NOT refund in cash. Any charges that might occur during the refund will be deducted from the overall amount refunded.

Do I need to pay any customs tax?

All prices displayed on the front end of our website do not include any tax that might be required to clear customs. We do, however, have shipping options that include DDP  (Delivered Duty Paid), please select this option if you do not want the hassle of clearing customs yourself.

Can I be offered wholesale prices?

All our prices are wholesale prices. However, we have a price tier pricing where you get discounts for purchasing more.

How to complete an order that is Pending Payment?

First, go to your account page to view your orders. Orders that are pending payment will have an option for you to complete the payment. Click “pay”, choose the payment method and proceed to make the required payment.

What currencies does DialogHub Limited accept?

We currently only accept US dollar.

Do I need to provide payment verification documents?

Not normally. We will only request for payment verification documents if there is any uncertainty regarding the validity of your payments. We accept documents such as payment advice as a form of verification.

+ All
Getting started

To start ordering from www.dialog-hub.com, you must first create create an account with us or log into an existing account if you are already a member with us.

If you are creating a new account, you will need to activate your account by clicking on the link sent to the email used in your registration.

How do I place an order?

To search for the specific part you are looking to replace, you can either start by browsing through the search bar (located at the top of the page), or by category (at the column on the left).

Order 1

 

When you have found your desired part, you can now customise your selection. Choose the colour (if applicable) of the part you need, then proceed to input the desired number of parts you want. When you are ready, click “add to cart”. This enables you to continue shopping.

Order 3

If you want to look through your purchases or are ready to checkout, mouse over the top right-hand corner item bar with the shopping cart icon. This enables you to have a quick overview of what you have picked so far, as well as a grand total of your purchases (excluding shipping). When you are ready to checkout and proceed to payment, click the blue “checkout” button.Order 2

In the shopping cart page, you may have a detailed view of all your purchases. Here you can delete chosen items and change the quantity you want of each part. If you have any coupon codes, you may input them here for verification. REMEMBER: if you have made any changes to your purchases, always click the blue “update cart” to keep your order up to date.

how do i place an order3

Fill in your billing and shipping (if different) address. Ensure all the details are correctly filled in order for us to give you an accurate shipping cost.

how do i place an order6

Scrolling down, you will be able to select your method of shipping. After, you may choose a method of payment. Before you can finish the process, you must read and accept the terms and conditions our company uses.

how do i place an order7

 

How can I add / remove items or change my order?

Changes to your order can be made as long as you contact us before it has been and shipped out. After the order has been shipped, there is nothing that we can do to make changes to your order without financial forfeit or additional charges.

How can I cancel my order?

If you have yet to complete the payment process for your order, you will not need to contact us in order to cancel it. However, we will cancel all orders that have been made but not paid for after 24 hours.

If the payment process has already been completed for your order, but has yet to be shipped out, you can contact us for us to cancel it on your behalf.

If your order has already been paid for, processed and shipped out, you will regretfully unable to cancel your order without financial forfeit or additional charges.

Whom do I contact if I have problems with my order?

If you experience any problems with regards to your order (e.g. payment, shipping or customer service), please contact us here.

How do I check my order status?

To check the status of all your pending orders, you may go to your account page.

How do I request for an invoice?

An original invoice will automatically be attached in your order shipment. If you need us to re-issue an invoice, please contact us. Please include your full name (as used in your order), your contact number and your address.

What do the Grades S, A and O stand for Parts?

The quality of our replacement parts have been separated into different categories for further transparency and clarity.

Grade S

OEM Parts (Original Equipment Manufacturer) produced & assembled parts with high quality production control. Parts that are categorized here are our premium product line.

Grade A

Refurbished parts that uses originally compliant materials such as  LCD combined with non-core components such as  glass lens & frame that are also of high quality originally compliant materials. All assembled & refurbished  by highly experienced & technically equipped third-party manufacturer.

Grade O

Produced by Third-party manufacturer with high quality production control compliant components & parts. These value for money and cost efficient parts are most ideal for repair service.

When will my order be shipped and received?

On average, your order will be shipped within 24 hours of payment confirmation (which can take up to 1-2 business days). You can track your order via your account page by viewing the order you wish to track, then clicking the “track” button.

What kind of payment methods do you accept?

We accept both PayPal and Direct Bank Transfer at the moment.

For more details on our payment methods, please visit our Payment page.

How long does it take to refund my money?

In the case of a cancelled order, an immediate refund will be set in motion. It should reflect on your next credit-card cycle. If you are using PayPal, the refund should be instantaneous. For Direct Bank Transfers, we will contact you with instructions.

In the case of a return, we will refund you only after we have ensured that the returned product is in good condition, or if is in the condition (e.g. defective) as stated in the reason for the return.

Please note that we do NOT refund in cash. Any charges that might occur during the refund will be deducted from the overall amount refunded.

Do I need to pay any customs tax?

All prices displayed on the front end of our website do not include any tax that might be required to clear customs. We do, however, have shipping options that include DDP  (Delivered Duty Paid), please select this option if you do not want the hassle of clearing customs yourself.

Can I be offered wholesale prices?

All our prices are wholesale prices. However, we have a price tier pricing where you get discounts for purchasing more.

How to complete an order that is Pending Payment?

First, go to your account page to view your orders. Orders that are pending payment will have an option for you to complete the payment. Click “pay”, choose the payment method and proceed to make the required payment.

What currencies does DialogHub Limited accept?

We currently only accept US dollar.

Do I need to provide payment verification documents?

Not normally. We will only request for payment verification documents if there is any uncertainty regarding the validity of your payments. We accept documents such as payment advice as a form of verification.

+ General
Getting started

To start ordering from www.dialog-hub.com, you must first create create an account with us or log into an existing account if you are already a member with us.

If you are creating a new account, you will need to activate your account by clicking on the link sent to the email used in your registration.

+ Orders
How do I place an order?

To search for the specific part you are looking to replace, you can either start by browsing through the search bar (located at the top of the page), or by category (at the column on the left).

Order 1

 

When you have found your desired part, you can now customise your selection. Choose the colour (if applicable) of the part you need, then proceed to input the desired number of parts you want. When you are ready, click “add to cart”. This enables you to continue shopping.

Order 3

If you want to look through your purchases or are ready to checkout, mouse over the top right-hand corner item bar with the shopping cart icon. This enables you to have a quick overview of what you have picked so far, as well as a grand total of your purchases (excluding shipping). When you are ready to checkout and proceed to payment, click the blue “checkout” button.Order 2

In the shopping cart page, you may have a detailed view of all your purchases. Here you can delete chosen items and change the quantity you want of each part. If you have any coupon codes, you may input them here for verification. REMEMBER: if you have made any changes to your purchases, always click the blue “update cart” to keep your order up to date.

how do i place an order3

Fill in your billing and shipping (if different) address. Ensure all the details are correctly filled in order for us to give you an accurate shipping cost.

how do i place an order6

Scrolling down, you will be able to select your method of shipping. After, you may choose a method of payment. Before you can finish the process, you must read and accept the terms and conditions our company uses.

how do i place an order7

 

How can I add / remove items or change my order?

Changes to your order can be made as long as you contact us before it has been and shipped out. After the order has been shipped, there is nothing that we can do to make changes to your order without financial forfeit or additional charges.

How can I cancel my order?

If you have yet to complete the payment process for your order, you will not need to contact us in order to cancel it. However, we will cancel all orders that have been made but not paid for after 24 hours.

If the payment process has already been completed for your order, but has yet to be shipped out, you can contact us for us to cancel it on your behalf.

If your order has already been paid for, processed and shipped out, you will regretfully unable to cancel your order without financial forfeit or additional charges.

Whom do I contact if I have problems with my order?

If you experience any problems with regards to your order (e.g. payment, shipping or customer service), please contact us here.

How do I check my order status?

To check the status of all your pending orders, you may go to your account page.

How do I request for an invoice?

An original invoice will automatically be attached in your order shipment. If you need us to re-issue an invoice, please contact us. Please include your full name (as used in your order), your contact number and your address.

When will my order be shipped and received?

On average, your order will be shipped within 24 hours of payment confirmation (which can take up to 1-2 business days). You can track your order via your account page by viewing the order you wish to track, then clicking the “track” button.

+ Our Grades
What do the Grades S, A and O stand for Parts?

The quality of our replacement parts have been separated into different categories for further transparency and clarity.

Grade S

OEM Parts (Original Equipment Manufacturer) produced & assembled parts with high quality production control. Parts that are categorized here are our premium product line.

Grade A

Refurbished parts that uses originally compliant materials such as  LCD combined with non-core components such as  glass lens & frame that are also of high quality originally compliant materials. All assembled & refurbished  by highly experienced & technically equipped third-party manufacturer.

Grade O

Produced by Third-party manufacturer with high quality production control compliant components & parts. These value for money and cost efficient parts are most ideal for repair service.

+ Payment
What kind of payment methods do you accept?

We accept both PayPal and Direct Bank Transfer at the moment.

For more details on our payment methods, please visit our Payment page.

How long does it take to refund my money?

In the case of a cancelled order, an immediate refund will be set in motion. It should reflect on your next credit-card cycle. If you are using PayPal, the refund should be instantaneous. For Direct Bank Transfers, we will contact you with instructions.

In the case of a return, we will refund you only after we have ensured that the returned product is in good condition, or if is in the condition (e.g. defective) as stated in the reason for the return.

Please note that we do NOT refund in cash. Any charges that might occur during the refund will be deducted from the overall amount refunded.

Do I need to pay any customs tax?

All prices displayed on the front end of our website do not include any tax that might be required to clear customs. We do, however, have shipping options that include DDP  (Delivered Duty Paid), please select this option if you do not want the hassle of clearing customs yourself.

Can I be offered wholesale prices?

All our prices are wholesale prices. However, we have a price tier pricing where you get discounts for purchasing more.

How to complete an order that is Pending Payment?

First, go to your account page to view your orders. Orders that are pending payment will have an option for you to complete the payment. Click “pay”, choose the payment method and proceed to make the required payment.

What currencies does DialogHub Limited accept?

We currently only accept US dollar.

Do I need to provide payment verification documents?

Not normally. We will only request for payment verification documents if there is any uncertainty regarding the validity of your payments. We accept documents such as payment advice as a form of verification.

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